At DR Zeals Healthcare Private Limited, we are committed to delivering products of the highest quality and ensuring your satisfaction with every purchase. Our Refund Policy outlines the guidelines and procedures for requesting refunds in the event of damaged products.
Eligibility for Refund:
We offer refunds only in cases where you have received damaged products. If you receive a damaged product, you may be eligible for a refund, provided you follow the procedures outlined below.
Proof of Damage:
To initiate a refund request, you must provide clear and compelling proof of the damage to the product. This proof is crucial to assess the nature and extent of the damage and to ensure that the refund request is valid.
Refund Request Process:
If you believe you have received a damaged product, please follow these steps:
- Step 1: Within 48 hours of receiving the damaged product, record a video or take clear photographs that clearly showcase the damage. Ensure that the damage is visible and well-documented in the visuals.
- Step 2: Send an email to firstname.lastname@example.org with the subject line "Refund Request: [Order Number]" and attach the recorded video or photographs as proof of damage. In the body of the email, include your order number, a brief description of the damage, and your contact information.
Evaluation and Resolution:
Once we receive your refund request with the required proof of damage, our team will review the evidence provided. We aim to respond to your request within a reasonable time frame.
If your refund request is approved, the refund will be processed to the original payment method used for the purchase. Please note that the timing of the refund processing may vary based on your payment provider and financial institution.
Return of Damaged Product:
In some cases, we may request you to return the damaged product to us. We will provide you with detailed instructions on how to return the item. The return shipping costs may be covered by us, depending on the circumstances of the damage.
- Refunds are only applicable to products that have been confirmed to be damaged upon receipt.
- Refunds will not be granted for products that have been used, altered, or damaged due to mishandling or negligence after delivery.
Updates to Refund Policy:
DR Zeals Healthcare Private Limited reserves the right to update or modify our Refund Policy at any time. Any changes will be reflected on this page, and it is recommended to review this policy periodically.
If you have any questions or require assistance regarding our Refund Policy, please don't hesitate to contact us at:
Address: R-27, Greater Kailash I, Greater Kailash, New Delhi, Delhi 110048
We appreciate your trust in DR Zeals Healthcare Private Limited and assure you that we will handle your refund requests with the utmost care and consideration. Your satisfaction is our priority.